If you’re unsure how your customers will use Viber, you can test this out with tyntec’s 30-day free trial for Viber. As a rule of thumb, Gen Z and millennials are usually faster to adopt chatting as the primary means of communication - which is the main demographic using Viber heavily. Investigate if customers are giving you feedback on which channels they feel more comfortable talking to your brand. Most consumers prefer to chat with businesses instead of receiving emails or calling a hotline number. ✔️ My core audience is ready to text my business Let’s find out more about what this messaging service can do for you □Īt the same time, Viber continues to grow! For instance, Viber had over 400% user increase in the Asia-Pacific region in 2020, with a 20% increase in the Philippines alone.īottom line: if your customer base is located in one of Viber’s top markets, it may be worth getting a Viber Business Profile to enable 1-to-1 messages. While it offers various business services, including in-app advertising, its Conversational Commerce flagship is Viber Business Messages. 70+ million interactions every single hourĪs a digital channel, Viber offers a great place where brands can interact with consumers.Viber’s actively engaged audience is the right place for companies to message consumers: The platform is most used by younger audiences, especially 25-34 year-olds and is popular with both men and women. One of the top chat apps globally, Viber boasts over one billion users worldwide with deep penetration rates in Southeast Asia (59%), Central and Eastern Europe (76%), and CIS (76%). In fact, 84% of consumers say a brand’s customer experience is as important as its products and services.Įnterprises are doubling their commitment to digital channels, especially messaging platforms, which customers increasingly prefer over traditional channels.Īfter all, 53% of consumers say they are more likely to shop with a business they can message! Research shows that putting customer experience front and center increases customer satisfaction rates by up to 30% and revenues by 50%. A simple workaround would be for their product team to add a feature to ask the user if they are on a VPN, or show them instructions for how to set up with Proxy settings to help alleviate misconstruing user activity.Savvy brands are going all out to engage with consumers on their terms - and who can blame them? Doesn’t appear to be a mature VOIP option, and so I would recommend against using it for any important kind of activities where people like family and friends need to reach you. If they can’t provide a useful app on the consumer side that comes with credible support, I would highly question upgrading for business use. The app comes with Proxy settings, but apparently no instructions or support for how to set it up. Is this app as private as they are suggesting? Unsure. This also creates a question about claims about encryption, especially since Viber comes with tracking, Err, I mean, ads. Try making your app better so then people will want to use it more, instead of bombarding them with notices to turn on notification.Īny good product manager or engineer should know how to evaluate usage data to determine if a user, especially a low volume user, is using the app for spamming purposes, as well as if the IP address is being used BY the user for spamming purposes, OR, if it could be that they use a VPN or other Adblock tools to protect their privacy, thereby providing false information about user intent. Instead of constantly trying to get people to turn on notification and use your app more, maybe you should use that energy on fixing the problems in your app. Really? What is the point of the notification button if you’re just going to constantly pester me after I already turned it off. But what makes it really annoying is that they are not focused on fixing their problems fast enough, However, they certainly spent a lot of time making sure the app is constantly I’m trying to get you to turn on the notification. In general, Viber has a lot of little glitches here and there. And this makes it particularly annoying during the late night/early morning when I’m trying to sleep. I have do not disturb mode set up on my iPhone at night. In addition, even blocked numbers are ringing. Nothing shows up on the screen (unless you open the app), just a ringtone. ![]() Yet, incoming calls are still ringing with that annoying Viber ringtone. I have the notifications set to off in both iPhone settings and the app.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |